Privacy Policy

Effective Date: January 3, 2026 · Last Updated: January 3, 2026

Welcome to LetsMatch ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our AI-powered matchmaking and social automation services (the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Account Information

  • Name
  • Email address
  • Age confirmation (18+)
  • Payment and subscription details
  • Account preferences

1.2 Connected Social Media Data

If you connect a social media account (e.g., Instagram) to the Service, we may access:

  • Public profile information
  • Profile images
  • Bio and description
  • Posts and captions
  • Direct message metadata (as permitted by platform APIs)
  • Engagement metrics

We only access information necessary to provide and improve the Service.

1.3 AI Activity and Behavioral Data

We have access to and collect data regarding:

  • Actions taken by the AI on your behalf
  • Messages generated or suggested by the AI
  • Engagement strategies deployed
  • Performance metrics (e.g., response rates, match rates)
  • System usage patterns

This data is collected for the purpose of:

  • Improving AI performance over time
  • Enhancing matchmaking effectiveness
  • Training and optimizing internal algorithms
  • Ensuring system safety and policy compliance

We may analyze aggregated or anonymized data to improve the Service.

1.4 AI-Generated Content

We have access to content generated by our AI systems on your behalf, including:

  • Messages
  • Profile descriptions
  • Biographies
  • Suggested responses
  • Engagement scripts

This access is necessary to:

  • Deliver the Service
  • Monitor compliance with content policies
  • Improve AI quality and accuracy
  • Prevent misuse or illicit content generation

You remain responsible for content generated through your account, as described in our Terms of Use.

2. Login Credentials and Account Security

2.1 No Storage of Instagram Login Credentials

  • We do not permanently store your Instagram (IG) username or password on our servers.
  • Authentication is handled through secure authorization mechanisms or encrypted session processes.

2.2 Automatic Account Deletion After Subscription Expiration

If your subscription expires:

  • Connected social media session data is automatically deleted.
  • Logged-in account access tokens are removed.
  • Associated account connections are deleted within 30 days after subscription expiration.

After deletion:

  • The AI will no longer have access to your connected accounts.
  • Reconnection will require fresh authorization.

3. How We Use Your Information

We use collected information to:

  • Provide AI matchmaking and automation services
  • Optimize your social media engagement
  • Improve AI behavior and performance
  • Monitor system effectiveness
  • Enforce safety safeguards
  • Comply with legal obligations
  • Process payments and manage subscriptions

We do not sell your personal information to third parties.

4. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Service
  • Fulfill contractual obligations
  • Improve system performance
  • Comply with legal requirements

AI behavioral data may be retained in aggregated or anonymized form for system improvement.

Connected social media account access is deleted within 30 days following subscription expiration, as described above.

5. Data Sharing and Disclosure

We may share information in the following circumstances:

  • With service providers assisting in hosting, payment processing, analytics, or infrastructure
  • If required by law, subpoena, or legal process
  • To protect the rights, safety, or property of the Company or others
  • In connection with a merger, acquisition, or sale of assets

We do not sell personal data to advertisers.

6. AI Model Training and Improvement

We may use anonymized or aggregated interaction data to:

  • Improve response quality
  • Refine matchmaking algorithms
  • Increase safety filters
  • Enhance automation accuracy

Personally identifiable information is not intentionally used for external model training without appropriate safeguards.

7. Security Measures

We implement commercially reasonable security safeguards including:

  • Encryption of data in transit
  • Access controls
  • Secure server infrastructure
  • Monitoring for unauthorized access

However, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Request data portability

To exercise these rights, contact us at the email listed below.

9. Third-Party Platforms

When you connect social media accounts, your use remains subject to the third-party platform's terms and privacy policies. We are not responsible for their data practices.

10. Children's Privacy

The Service is strictly limited to individuals aged 18 and older. We do not knowingly collect data from individuals under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

LetsMatch
support@letsmatch.ai